There are several things that a proper reconditioning process requires. One of them is management. A dealership will not have a proper reconditioning process unless it has a proper management.
The biggest downfall
The area of management is probably the biggest downfall for many dealers with a reconditioning department. However, management is the key factor in success in just about any business. Here, the problem in dealerships is in attitude.
Everyone in the dealership, from the top down, is likely to have the attitude that the detail department is a stepchild that no one wants to acknowledge. Some even call it the ‘Cinderella of the Dealership’. The reason why it looks and operates that way, however, is because of poor management.
Usually, the general manager gives responsibility for the department to either service manager, fixed operations manager, body shop manager or, in some instances, the used car manager. This tends to be a mistake. And this is why. In most cases, the managers in those areas have their hands already full as they run their respective departments. Thus, detailing becomes a burden to them. Single mom with bad credit score
Moreover, only a few, if any, of these managers, even know what to manage in a reconditioning department to ensure that it operates efficiently. Most managers have no idea of what supplies, equipment, and chemicals are needed to operate the department properly. Also, those managers don’t know what are the procedures that the detailers should be following in order to properly detail a vehicle as well. http://www.jdbyrider.com/resources/single-mom-bad-credit-car-guide
Another mistake that is made in dealerships is to appoint the best detailer or one who has the longest tenure as the manager. The problem here is that the person is a detailer, not a manager. That is, their skill is in detailing cars, not managing. The person doesn’t know what to manage and how to manage. The result? Only a little management is done. The shop manager is detailing vehicles, rather than managing.