Business and Management

Digital transcription saves the client valuable time, money and resources in terms of manpower. How does a client choose a digital transcription provider who can also provide project management?

Reputation and credibility

The client should ensure that the service provider has years of experience in the field. Are the transcriptionists employed by the provider native speaking or is the work outsourced to non natives? Feedback on the services provided to others is a good indication of how the provider delivers. Has the provider been able to keep to deadlines and what is the shortest possible turnaround time? Reviews should be available on the provider’s website.


The service provider bases the pricing for a digital transcription on the volume of work on an hourly basis. That is, the duration of the interview decides the pricing, and there usually is an extra charge for quick turnarounds. Translating from one language into another, or adding more information through research, will escalate the charges. They may even have a monthly fee, for regular customers. Storage and filing electronically will be charged accordingly. Transcription from audio formats like cassettes are charged extra as this involves transferring into a digital format.


The service provider should have transcriptionists who are familiar with the terminology that is used in digital transcription. This is especially useful in dealing with legal, medical, and police recordings. Effective writing skills call for a good grasp of the language. Listening skills have to be cultivated as accents and intonations may detract from what is actually being said. Sometimes the interviewee may not be very articulate and the transcriptionist has to make sense of the conversation and put it down in an intelligible form. The client should check out the experience and qualifications of the transcriptionists. Voice recognition software maybe used but if the end product is edited and corrected by a qualified human, then this can save time.

Confidentiality of data

The service provider should use a web based secure FTP server to receive audio files, and transmit all files over a safe portal. A confidentiality agreement should also be signed between the client and the provider so that sensitive information is not misused. All data must be copy right protected. Ebooks made from the digital transcription should be the sole property of the client and the service provider should follow a strict ethical code. If a breach of trust takes place, then the provider is liable for criminal proceedings.

Home and Garden

No, I am not going to talk about the tips and tricks to handle the digital transcription job. Instead, I am going to talk about certain things you should do if you want to avoid stress and maintain work-life balance while working as a home-based digital transcriptionist.

Work with a plan. Don’t start work just like that. Chalk out a schedule, and make sure it is a feasible one. You may choose to make daily plans or weekly or even monthly ones. But make sure you stick to it. Make sure you work only during the working hours you have fixed.

Take logical breaks during work. It is important to take rest and relax even when you have a lot of work, in fact, especially if you have a lot of work. Take logical breaks during work.

You should plan a vacation every couple of months.

Pay attention to your health. Make sure that your home-office is comfortable. Invest in a comfortable chair that does not cause pain in the neck or the back. Don’t let work affect your health. Eat your meals on time. Spend a few minutes exercising everyday. Going for a walk in the morning will help you keep fit for the rest of the day.

Spend time with your loved ones. Your family and friends are your biggest de-stressors. Plan your work in such a way that you get to spend some quality time with your family everyday. Keep in touch with friends and meet them once a week.

Spend time on yourself. Don’t let professional and social responsibilities take a toll on you. Spend some time on yourself every day. Indulge yourself in your favorite hobby every few days.

All these tips would really help you stay fresh in your mind and offer a competitive digital transcription service.